Good questions. Clear answers.

Not yet: sales are planned for 2027. Purchase buttons are disabled. You can explore the catalogue and ask for information; any items previously saved in the bag are not reserved and do not constitute an order.

Once sales are active, the item will be requested from the supplier after ordering. It is not already in Sidewalk’s stock: availability and timings will be confirmed before purchase.

The works in the shop selection are already made and cannot be personalised. CreativeVANE has a separate route: enquire about a bespoke project from her artist page. An enquiry is not an order or payment.

What matters is where the piece is held. Items physically in Sidewalk stock are planned for dispatch within 24–36 hours. Supplier-order pieces first need to reach us, then we check and dispatch them. In both cases, carrier transit time to you is additional: the estimate will be shown before payment.

Delivery to EU countries is planned: €3.99 per order, or €6.99 for islands. When the product subtotal exceeds €99, delivery is free for everyone. Service areas and timings will be stated before launch; Switzerland and other non-EU countries are excluded.

Before payment, we will state whether the order will be sent together or in separate shipments, with the relevant timings and costs. This arrangement is still being finalised: the catalogue is available to browse, but purchases are disabled.

Contact us with your order number and a description of the issue. If possible keep the packaging and useful photographs. Assistance for a defect or fulfilment error is distinct from changing your mind and does not limit your legal guarantee.

Consumer online purchases generally allow 14 days from delivery to notify withdrawal. See Returns and withdrawal for the procedure and conditions. “Handmade” and “to order” do not automatically mean personalised.