SIDEWALK / ORDER ASSISTANCE

Returns, withdrawal and support.

Sales are planned for 2027. This page brings together information on changing your mind, defects and support for future purchases.

Withdraw from a purchase

For consumer purchases, withdrawal generally allows you to change your mind within 14 days of delivery, without giving a reason.

Read the conditions ↗

Store preview

The template is available for reference. Online submission and acknowledgement of receipt will be active before sales open. An explicit statement, including by email, remains a way to exercise withdrawal.

Download the withdrawal template ↓

A damaged or incorrect item

Tell us about the problem, with your order reference and the affected product. Useful photos can help us understand what happened. This assistance is separate from withdrawal and does not replace your legal guarantee.

Contact assistance ↗